-INDIVIDUAL GRAMMAR PRACTICE WORKSHEET (see file below named WS apr 17th)
-WARM UP SPEAKING (practice for binder, sharing information)
*warm up questions
-CUSTOMER SERVICE, COMPLAINTS (listening, practice for binder, interacting with others)
*listening and questions
*identifying sentences to complain
-CUSTOMER SERVICE AND EMAILS, WRITING PRACTICE “COMPLAINTS”
*2 emails, one to complain and one to reply
-SPEAKING
*excuses
complaining-and-apologizing-american-english-teacher-ver2-bw (1)
listening complaints interacting with others
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-EXTRA ACTIVITY READING “CUSTOMER COMPLAINTS”
-SPEAKING IN SMALL GROUPS
*I’m sorry
*shopping expressions
-PUZZLE TOGETHER
-EVERYDAY SITUATIONS SPEED GAME